Frequently Asked Questions
How long have you been in business and do you provide good service?
We have been in business for 23 years and have even been mentioned in some additions of the “Lonely Planet Travel Guide”. We are a small company offering reliable value for money rental cars and proud to offer genuine customer service.
What is included in the rental rates on your Website?
There are no hidden extra costs in our quoted prices! All prices include insurance, unlimited kilometres, GST tax, AA 24 hour breakdown service, child seats and free maps!
Is tax included in your prices?
New Zealand law states that all goods and services purchased in the country are subject to 15% Goods and Services Tax (GST). This tax is already included in our advertised prices - there are no hidden costs!
Do I have to pay a deposit and is it refundable?
When you book any of our rental vehicles online, a deposit of $100 is required. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number so as to make it unavailable to any other party.
Any deposit paid will be refunded in full if a cancellation is made up to seven days before the commencement of the hire. If for any reason at all, you are not satisfied with your booked vehicle upon arrival, you have absolutely no obligation to hire the car.
What are your vehicles like and how old are they?
All vehicles are well serviced and pass a stringent Certificate of Fitness Inspection. Most vehicles from budget up range in age from the mid/late 90's though to 2005. (The same type of vehicles that all other good 2nd tier rental operators use). Most vehicles are 4 door with ample boot/luggage space.
What are Backpacker vehicles like?
Backpacker style vehicles are generally an older basic vehicle, but still reliable and well maintained. These vehicles are generally available for long term hires and availability may be limited during busy periods.
Do you offer Vehicle Buy Backs?
Yes we do, however it is our view that Buybacks are only worth while for long term hires of 4-5 months or more (because long term rental rates are very reasonable in New Zealand). The longer the period the more worthwhile. Also remember there is the hassle of arranging insurance and if the vehicle breaks down the costs are on you. However for 4 months or more it can be a more affordable option. Contact Us for further information regarding this service.
I prefer to drive an automatic. Can you accommodate my requirements?
Customer service is the most important aspect of our business and we are more than happy to assist with any additional requirements you may have. You will be pleased to know that our extensive selection of rental vehicles is a mix of both manual and automatic vehicles.
What happens if the car I have hired breaks down?
We have well maintained and serviced rental vehicles. In the unlikely event of a vehicle breakdown you are covered by Automobile Association nation wide 24 hour breakdown service.
What are your vehicle hire insurance terms and rates?
Insurance is "free" and included in the quoted price, however an excess will apply if you have an accident. In most cases $1250 for cars and $1500 for S/W-Coaches. If you are unfortunate to have an accident and it was not your fault, then it is our policy that you will get the excess back in full if we get reimbursed by our insurance company. Our insurance cover is extremely comprehensive however windscreen, glass insurance is not included, but can be purchased as an optional extra from as little as NZ $5.00 per day.
Like all rental operators in New Zealand, to guarantee the safe return of the rented vehicle we take a bond in the form of a credit card imprint to the value of the insurance excess. This is held with the rental agreement and given back to you when returning the vehicle.
Do you provide free central city pick-up?
If you are staying within the city area at a hotel or motel simply Contact us and arrangements can be made to collect you from your accommodation.
Do you offer airport transfers?
We can pick you up from the Christchurch airport for a small charge of $15 in normal working hours. Transfers from Nelson airport and other locations free. Please advise us of your flight details.
Vehicles must be dropped off at our Depot unless otherwise arranged. After hours drop-off is available. We are most happy to drop you back to your accommodation or the airport during normal working hours free of charge.
We are you located and what are your hours?
We are centrally located in Christchurch city at 156 Tuam Street and in Nelson at 73 Parkers Road. You can find our telephone, fax, physical and email contact details via the Contact us page within this Website. Our hours are 8.30 am to 4.30 pm. We are closed Christmas Day and hours may vary particularly during weekends depending on the low or high season.
I am an international visitor, what type of driver licence do I need?
All drivers should have held a full driver's licence for two years or longer. A current acceptable overseas, New Zealand or International licence is required from all intending drivers. At the Manager's discretion, a holder of a licence for less than three years is acceptable but may incur higher insurance excess.
Is it safe to use my credit card online?
Yes. We treat the security of your information very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number so as to make it unavailable to any other party.
Do you offer one way vehicle rental?
The rates shown on our Website apply to round trips, however we are more than happy to provide you with a competitive price for one way car hire. Simply request a Quotation and our customer service team will contact you shortly.
Do you supply child seats?
Child/Booster seats are available for a small charge. Please request Child/Booster seats at time of reservation. Please note we supply the child seats only and leave vehicle fitting to the parent.
Do you have other equipment available for hire?
We have ski racks and roof lockers available for hire upon request. Snow chains can be hired from us.
What important New Zealand Road Rules should I be aware of?
We want you to have a safe and enjoyable stay while visiting New Zealand; therefore we suggest you take note of these important facts before you commence your road tour...
- Always have your drivers licence when driving (NZ Law)
- always wear your safety belt (NZ Law) and
- keep your speed down and
- keep to the left hand side of the road
- Maximum open road speed is 100 km/h
- Maximum speed limit for urban areas is 50km/h
- Lanes:Keep to the left hand lane unless passing and always indicate at least 3 seconds before changing lanes
- On a motorway you are not allowed to walk, cycle, stop your vehicle or make a u-turn
- Red Light: You must stop,(American and Canadian visitors please note - you cannot turn left when the stop light at an intersection is red).
- Amber Light: Stop unless you are so close to the lights that you cannot stop safely.
- Green Light: Go but give way (yield) when turning.
If you have any further questions regarding driving in New Zealand we suggest you Contact us directly.